Policies

Acceptable Use Policy

Vulnerable Customer Policy

Switching Policy

Complaints code of practice

Line Speed Guide

Business Line Speed Guide

Installation Guide

Modern Slavery Statement

Carbon reduction plan

HSEQ Policy

General Terms (Supply of Goods & Services to the fibrus group)

Refer A friend policy – effective from 15th December 2025 – 15th February 2026

Refer A Friend policy – effective from September 2025 to 14th December 2025.

Cookie policy