Senior Associate, Payment Resolutions

JOB TITLE: Senior Associate, Payment Resolutions

JOB LOCATION: Belfast

TERM: Permanent

An exciting role has opened in the Payment Resolutions Team for a permanent position, to assist with collections activities and transformational systems and processes in this small, thriving team.  If you want to join us, and expand on your knowledge and experience, then look and see if you meet the criteria below.

THE JOB

This role is for someone who is looking to make a real investment in their career. Reporting to the Head of Billing & Debt Recovery, and working alongside the billing team, they will be required to work independently to ensure Fibrus business and residential customers pay their bills on time, and debt is actioned appropriately.  The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems.

Key responsibilities include:

• Managing customer cases referred from Customer Services; work with other departments to resolve complex accounts issues & disputes blocking payment
• Considering the impact of recommendations when making decisions or resolving problems
• Chasing overdue payments via telephone, email & SMS
• Assist customers struggling to pay in line with Credit Policy
• Negotiating and managing payment plans through to completion.
• Processing financial transactions accurately
• Maximise Direct Debit take up, assisting with set up & ensuring systems are aligned
• Liaise with and assist Debt Collection agency in pursuance of aged debt for closed accounts.
• Initiating legal proceedings where appropriate
• Producing & analysing reports for customer specific collections analysis and activity
• Maintaining accurate records and maintain full compliance with GDPR
• Other activities as requested by the PRT Manager / Head of Billing & Debt Recovery.

WHAT WILL YOU BRING?

• 3 year’s + recent experience in a Credit Control position
• Proven experience in dealing with complex customer payment queries
• Patience, resilience, and the ability to remain calm in demanding situations
• Strong numeracy skills and technical ability, to include Excel
• Eye for detail and ability to adapt to new systems
• Manage changing priorities within tight deadlines while ensuring quality output
• Exemplary listening and negotiation skills, with a strong sense of professionalism
• Confidence: you can assert yourself in a professional and amenable manner.
• CICM qualification or equivalent (desirable)
• Accounting / Finance related Level 3/4 qualification (desirable)

IS FIBRUS FOR ME?

At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on collaboration, growth and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as professional development support and private healthcare.

We encourage a supportive and inclusive environment, where everyone feels welcome, and we are excited to speak to potential colleagues who share our purpose!

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus