RSU Controller

JOB TITLE: Repair Service Unit Controller

JOB LOCATION: NI

TERMS: Permanent

THE JOB

You will be responsible for supporting preventative and corrective maintenance tasks, ensuring efficient network operations, and coordinating responses to network incidents and outages. This role plays a crucial part in maintaining SLAs and managing 24/7 storm response.

WHAT WILL YOU BE DOING?

• Assist in the execution of preventative and corrective maintenance tasks to uphold network reliability and performance.
• Managing service calls and coordinating contractors
• Monitor and manage maintenance queues, ensuring tasks are addressed within established SLAs.
• Support storm response activities under BCP Storm Playbook conditions, ensuring rapid restoration of network services.
• Work closely with the Network Maintenance team to identify areas for network improvement through planned maintenance initiatives.
• Drive to improve efficiencies by grouping linked faults to a single SRV
• Collect evidence and manage outage requests in line with outage processes
• Effective communication to all relevant stakeholders for incidents and outages
• Report regularly and comprehensively to RSU Manager.
• Collect evidence of network damages from Network Maintenance Team and supporting associated cost recovery
• Liaise with Network Maintenance team to ensure continuity of network infrastructure and service provision.

WHAT WILL YOU BRING?

• Experience in delivering network maintenance under storm conditions

• Strong organisational and coordination skills

• Experience in the coordination of resources

• Understanding of fibre network infrastructure, PIA and asset management.

• Crisis management and business continuity experience.

• A high level of commercial awareness.

• Excellent communication, analytical and problem-solving skills.

• The ability to establish and form excellent working relationships with colleagues across the Fibrus Group.

At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information. 

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus