Operations Administrator

LOCATION: Newcastle Upon Tyne

TERMS: Remote working

This role is for someone who is looking to make a real investment in their career. Working directly alongside their Line Manager and the Wayleave Officers, they will be required to assist with the wayleave administration duties to obtain consent from landowners to ultimately install fibre.  You will be a point of contact for our external contractors and a channel for information between teams.  The post provides a unique opportunity for someone to create and roll out their own responsibilities and take ownership of various tasks to achieve key objectives for Fibrus.

WHAT WILL YOU BE DOING? (Not limited to)

• Carrying out land Registry and Highway Authority Searches
• Tracking, chasing, and filing of wayleaves
• Transferring hard copy documents to digital database
• Data input and processing of customer orders on CRM
• Liaising with public authorities, private landlords, management agents, customers, and other stakeholders
• Assist in the preparation of weekly progress reports in support of project build

WHAT WILL YOU BRING?

• Experience in customer service/relations
• Excellent communication skills
• Organisational skills and the ability at any stage to manage changing priorities within tight deadlines while ensuring quality output and delivery of results

WHAT WE VALUE

Based on input from all colleagues across our business, our 4 cornerstone values are:

‘Make a Difference’– Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

‘Be Yourself’– Fibrus is committed to building a diverse, talented and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!

‘Be Tenacious’– We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

‘Work Together’– At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.

AND, JUST SOME OF WHAT WE CAN OFFER YOU

• 25 days annual leave plus statutory/bank holidays
• Private healthcare, life assurance, annual personal health “MOT” & a company contributory pension plan
• Shared parental leave, paternity leave and enhanced maternity leave
• Annual bonus scheme & career path opportunities
• Paid support for the loss of a child
• Support for colleagues going through the menopause
• Complimentary access to LinkedIn Learning
• Free financial advice and support through Kith and Kin
• Employee referrals – up to £500 per successful referral
• Employee assistance programme and access to qualified mental health first aiders
• Flexible working from day one of employment including hybrid working

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus