Installations Manager

JOB TITLE: Installations Manager

JOB LOCATION: NI

TERMS: Permanent, on site

THE JOB

We are currently seeking an experienced Fibre Installation Manager to join our team at Fibrus. The successful candidate will be responsible for managing installation contractors and ensuring the delivery of key performance indicators (KPIs). They will also be responsible for managing a team of in-house supervisors, overseeing the customer journey, managing customer complaints and escalations, ensuring health and safety and project quality, and meeting key deliverables, such as homes connected. The Fibre Installation Manager will be responsible for managing the project and reporting progress to senior management.

WHAT WILL YOU BE DOING?

• Manage installation contractors who will be responsible for undertaking fibre to the home (FTTH) customer installations and repair against contractual KPIs.

• Manage a team of in-house supervisors who will assure the quality and safety practices of installation contractors whilst maintaining an excellent customer experience

• Manage customer complaints and escalations through to successful resolution.

• Drive a health and safety culture, ensuring all works are completed to specification and in line with HSEQ guidelines.

• Managing and driving Health, Safety and Quality through contract management sessions and managing and completing audits and quality control checks.

• Ensuring that all work and work sites are fully SROH, NRSWA & Chapter 8 compliant.

• Managing Contract installation partners to complete infrastructure build (additional ducting and poling) according to Fibrus and PIA specifications

• Ensuring that installation operational budgets are met by assuring all works against commercial targets

• Track performance metrics and take timely action to mitigate risks with the contract performance, including recovery plans and update reporting

• Ensure compliance with company policies and procedures

WHAT WILL YOU BRING?

• Demonstrable experience in a similar role

• Experience of working on or managing teams working on overhead and underground network in telecoms – FTTH

• Thorough knowledge of the SROH & NRSWA Specification for the reinstatement of openings in roads and first-hand experience in reinstatement management.

• PIA accreditations are preferred, but not essential

• Experience working on PIA network would be advantageous.

• Excellent written and verbal communication skills

• Demonstrated ability to manage contractors and stakeholders

• Strong leadership skills and ability to motivate and inspire a team

• Knowledge of health and safety and quality requirements

• Strong problem-solving skills and ability to identify and mitigate risks

• Experience in managing costs and meeting financial targets

• Ability to work under pressure and meet tight deadlines

• Strong attention to detail and ability to maintain project documentation

• Knowledge of regulatory requirements and compliance issues

• Management qualification in a relevant field is preferred, but not essential.

HOW TO APPLY

At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information. 

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus