Your Fibrus Installation Day
Getting connected to fibrefast broadband couldn’t be more fuss free. Our friendly engineers will handle everything, so all you need to do is sit back, relax and get ready to enjoy lightning-fast broadband.
Here’s what to expect on your Installation Day.
Step 1 – A brand new connection
This installation is all about connecting you with a shiny new fibre line. To make this possible, the engineer will fit a cable on the outside of your property, and a small hole will be drilled to connect that cable to a powered wall-mounted unit inside. It’s as simple as that!
Step 2 – The technical bit
Before the install, take a moment to think about where you’d like the cables to go. You’ll need at least two power sockets – one for the wall-mounted Optical Network Terminal (ONT) box and one for the gateway eero router– so make sure you’ve got those handy.
Don’t worry, our engineers will work with you on where best to bring the cable into your home if you’re not sure.
The engineer will install the wall-mounted ONT inside your home and connect it to your router. The ONT and router need to be close together, with both needing a power socket. Once it’s all set up, the engineer will test the connection using one of your devices to make sure everything’s good to go.
Step 3 – Finding the best route
We’ll do our best to follow the existing route for the cables – whether that’s overhead from a nearby telegraph pole, or underground through a viable duct. If there’s any blockage in the current duct, we may need to dig it out, but don’t worry, we’ll make sure we put everything back how we found it!
If there’s no existing route, we may need to add additional infrastructure.
Step 4 – Get ready for fibrefast!
Did we mention? All standard installations are free!
Your engineer will arrive within your confirmed time slot and install your new line. Someone over 18 must be home during the appointment and for a few hours after, just in case the engineer shows up towards the end of your slot.
Please ensure all pets are kept away during the installation to ensure the safety of our staff.
At the end of the installation, we’ll do a quick walk-through with you to make sure everything’s set up just the way you want it. If you’re happy to sign off with the work, then you’re all set!
Learn more about setting up your eero here
Need to get in touch?
If there are likely to be any delays, we will always keep you informed and aim to get you set you up as quickly as we can. If you need to reschedule your appointment, please contact our Customer Services team on 028 9099 3230 and we can help find a more suitable time slot.
Please provide as much notice as possible. Reaching out too close to the appointment date may result in rescheduling being unavailable or missed appointment charges.
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Broadband installation questions on your mind? Let’s clear them up!
How much does broadband installation cost?
Our standard installations are free!
Bespoke installations deviating from the planned route are available at an additional cost.
How will my broadband package arrive?
This will depend on your order and the network in your area:
- For Fibrus Network areas: Our installation partner will bring everything on the day of your installation.
- For Openreach Network areas: Your equipment will arrive by Royal Mail up to 6 days before your installation or activation date. If you’re eligible for a “Self-Install” or an Openreach engineer is scheduled to visit, we’ll let you know by email and include clear instructions to guide you through the process.
How do I "Self-Install" my Fibrus broadband?
If you’re in an Openreach Network area and your property already has an Openreach Optical Network Terminal (ONT), we’ll use that to connect you to your Fibrus service. We’ll email you after your order to confirm when your remote activation will happen.
Before your activation:
- Openreach will get in touch to make sure the ONT is working, plugged in, and powered on for your activation date.
- You’ll also receive tracking details from Royal Mail for your Fibrus equipment. If you need to update your delivery date or location, you must be arranged directly with Royal Mail using your tracking reference number at track your item on the Royal Mail website.
On your activation date:
- Openreach will confirm that your service has been activated on behalf of us.
- Once activated, it’s time to set up your Fibrus router(s) and any other equipment. Just follow the simple steps in the Installation Leaflet included with your equipment.
Need extra help? We’ve got you covered! Check out our handy Installation Video at www.fibrus.com/eerosetup.
Once you’re up and running:
You’ll get an activation email from Fibrus to let you know your service and account are officially live.
What if I need to reschedule my installation?
Life happens, and we get it! If you need to reschedule, just give our Customer Services team a call on 028 9099 3230, and we’ll help find a new slot that works for you. Please try to provide as much notice as possible, as rescheduling too close to your appointment may mean limited availability or a missed appointment charge.
When you place your order, we’ll gather all the information we need to plan your installation. For tricker setups, like if your property is far from the road or has access issues, a surveyor might visit first to agree on the best solution with you. However, we’ll let you know if any checks are required as part of your order and will take care of any arrangements that need to be made.
If there’s a delay for any reason, we’ll keep you in the loop and work to get you connected as quickly as we can.