Your Broadband speed
Full Fibre speeds can be affected by a number of factors.
How you use your broadband
Broadband speed is shared with every device connected to your hub. Streaming (for example watching live TV, YouTube, or Netflix) and online gaming use more of your bandwidth, so if anyone in your household is doing this it could make your broadband slower for everyone else. If you have devices connected that you do not use, we recommend you disconnect them.
How your broadband is set up
Where your router is placed in your home can impact on your broadband speed. See our tips below to improve the location of your hub.
If your house covers a large area or depending on the make-up or construction (e.g., the thickness of walls) of your house, you may want to consider a WIFI booster to improve signal range.
Cordless phones, baby monitors and microwaves can cause interference, especially to WIFI, and slow your speed down.
The type and specifications of device you are using can determine the download and upload speeds. Other factors that can influence speed include:
- The age of your device
- If it is up to date with the latest software
- The set-up of your device – e.g., if a VPN has been installed on your device
- Distance from router and channel being used (2.4 or 5Ghz)
We recommend you use a wired connection for best performance.
Tips to improve your WIFI Signal
- Keep your router on show - avoid hiding it in a cupboard or on the floor, where the wi-fi signal will be obstructed
- Think about the position of your router to reduce the number of walls slowing down your signal. If you can eliminate even one wall between your workspace and the router, you can drastically improve performance
- Try avoid having your router near a window - your hub broadcast wi-fi in all directions and helf of your signal will go outside, rather than your home
- Try avoid having your router behind your TV or near metal objects as they can reflect and disperse the signal
- It can help to elevate the router - mouth it high on the wall or on the top shelf to get a better signal
- Ensure cables are not bent or tightly wound up as this can damage the cables and impact your signal
- Disconnect devices you aren't using
- If your house cover a large area or depending on the make up or construction of your house, you may consider a WIFI booster to improve signal range. Read more about WIFI Booster in the Broadband section of Help.