Switching To Fibrus
How will this affect my television and other current existing packages?
If your television service is provided by a separate content supplier, such as Sky, NOW TV or Netflix, this should work seamlessly with Fibrus broadband.
However, there is currently a known issue with the Sky Q service interfering with broadband WIFI. Our advice to ensure your Fibrus WIFI works effectively is to hardwire your Sky Q box using an ethernet cable and disable the WIFI feature on your Sky Q box (this can be found within your Sky box settings).
Please contact Sky customer services for further advice on how to set up your Sky Q box for better connectivity.
Do I need to keep my existing telephone line?
If you choose to transfer your phone number to Fibrus, it is important to keep your old telephone line active and in service while the phone number is transferred to Fibrus. This will take place approximately 14 days after your broadband line activation. Once your telephone number has transferred to Fibrus, your old line will be automatically ceased with your old telephone provider. We recommend connecting your previous provider after your number has ported to confirm the service has been cancelled.
When should I cancel my current service?
You should wait until after your Fibrus installation is complete (broadband only) to cancel your previous provider, to avoid any time without internet access. Once you have live service with us, you must contact your previous provider to cancel the service with them.
Ordering online couldn’t be easier.
- Enter your postcode into our postcode checker. This lets you know which services are available in your area.
- Select a package that best suits you. Our packages range from 100Mb to 1Gb. Add any additional add-ons to create your perfect bundle.
- Fill in your contact information and direct debit details. Once you have signed up, you will receive two emails. One to confirm your order and another containing your survey/installation date from one our contractors.
Why do I need to provide my bank details?
Like any broadband, mobile and telephone provider we ask you for your Direct Debit details at the point of sale. This allows us to set up your details on our system. Don’t worry you won’t be billed until your service is live and you’re happy with the product.
Am I covered under The Direct Debit Guarantee?
Yes, you are fully covered under this scheme and the details are as follows. This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date, or frequency of your Direct Debit, Fibrus Networks Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Fibrus Networks Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit by Fibrus Networks Limited or your Bank or Building Society, you’re entitled to a full and immediate refund of the amount paid from your Bank or Building Society. If you receive a refund you’re not entitled to, you must pay it back when Fibrus Networks Limited asks you to. You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.