Why is my bill higher than expected?

Your bill may be higher for a few reasons. Your promotion or special offer may have ended, or you may have recently made changes to your services. 

When a new or additional service is added to your customer account, this can result in a prorated charge being applied. This is a one-off charge on your account as the new service have been activated after the previous month’s bill being issued. This is how we apply the new charge into the monthly billing cycle and is a one-off charge on your account to facilitate. The associated dates which each subscription covers will always be noted on your monthly invoice provided.

If your special offer or contract is expiring, we will keep you updated to offer the best pricing options available and provide confirmation on what you should expect to pay going forward. 

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