When will I receive my first bill?
You will receive your first bill by email within three days of your service being activated. Your second bill will be sent one month after your service has been activated. We will email you two working days before to confirm the amount being collected in advance of your planned Direct Debit collection. All subsequent bills will be due for payment on your confirmed Direct Debit date. Your bill will also include any other services from Fibrus that are live. These charges are billed in advance.
Your customer reference and account details can be found at the top of your bill. If any of the information is incorrect or is due to change, please contact our customer services team on 028 90993230.
Please note a separate email confirmation will be provided regarding the setup of your Direct Debit planned collection date.