Installs

Fibrus will fit an Optical Termination Unit (ONT) to an inside wall of your home.  The ONT will require one power socket (UK standard – type G).  The eero router will require a second power socket (UK standard – type G).  If you are also purchasing Fibrus Talk, the ATA device requires a power socket.  Therefore, if you need a third power socket, please ensure you can provide this on the day of installation. 

Depending on your area, and underlying network build, we may utilize your existing Openreach fibre line and Optical Network Terminal (ONT). In these scenarios you will be notified in advance that your service will be remotely activated and you will receive instruction on how to set up your eero Router(s) and other Fibrus equipment.  

An Optical Network Terminal is the piece of equipment installed in your property that the fibre cable is connected into. This device will be wall mounted, plugged into a power supply and an ethernet cable will be connected from the ONT to your main eero router.  

Depending on area, and the underlying network build, your ONT will either be newly installed or your existing Openreach ONT will be utilized to provide your Fibrus service.  

The eero router has two ethernet ports, one is used to connect with the ONT, and the other port to connect to a device, this could be a desktop, TV or stereo.  If you also have Fibrus Talk, the Analog Telephone Adapter (ATA) will use the remaining port on the eero.  Therefore, if you need any further ports, we recommend purchasing a 5 port ethernet switch to provide 5 additional ports.  An example of a device suitable can be found here.  Due to the high quality Wi-Fi 6 provided by the eero routers, there should be limited need to cable devices to your eero router. 

When you are placing your order, we will gather as much information as we can to pass to our specialist planning team, who will refine the plans and organise for the work to go ahead. If the work is more complex due to distance to the road or accessibility issues, it is likely a surveyor will visit your property to survey the surrounding equipment and agree a solution and route with you. 

However, we will let you know if any checks are required as part of your order and will take care of any arrangements that need to be made. Once these checks have been completed, we will get in touch to confirm your installation date. 

If there is likely to be any delays, we will always keep you informed and aim to get you set you up as quickly as we can. If you need to reschedule your appointment, please contact our Customer Services team on 028 9099 3230 and we can help find a more suitable time slot.

If you are unable to proceed with your scheduled appointment date, please reach out to our Customer Service Team and provide as much notice as possible. Reaching out too close to the appointment date may result in rescheduling being unavailable or missed appointment charges.  

An engineer will visit your property within the confirmed time slot we have given you to install the new line. Someone over the age of 18 (who can agree route and completion of install) will need to be home for the appointment slot as well as a few hours after in case your engineer arrives towards the end of the slot.  

A cable that connects you to our Full Fibre network will be fitted on the outside of your property. A small hole will be drilled on the outside of your home to connect this cable to the powered wall mounted unit inside your home.  

A wall mounted ONT will be installed in your home and connected to your router. The ONT and router will need to be close to each other. Your router will also need to be placed near a power socket.  Once connected, the engineer will test the connection using one of your devices.  

Depending on your area, and underlying network build, we may utilize your existing Openreach fibre line and Optical Network Terminal (ONT). In these scenarios you will be notified in advance of a minimum 14 day lead time, that your service will be remotely activated and you will receive instruction on how to set up your eero Router(s) and other Fibrus equipment. 

Every installation is different depending on the complexity of work to be conducted. However, your installation engineer will talk to you about any work that is required before it is carried out. If your property requires additional work, a surveyor may visit your property and determine the best route. This may be overhead from a nearby telegraph pole or underground in an existing viable duct.

If additional poles or civil engineering work is required, this may be carried out prior to your installation date and this may cause delays to your installation. Also, if your cable runs underground in an existing duct, we may have to carry out excavation work around your property. We aim to make this as unobtrusive as possible, and we will reinstate this to a high standard. However, there may be slight differences in surface coatings due to age and previous wear and tear.

An engineer will visit your property within the confirmed time slot we have given you to install the new line. Someone over the age of 18 (who can agree route and completion of install) will need to be home for the appointment slot as well as a few hours after in case your engineer arrives towards the end of the slot.  

A cable that connects you to our Full Fibre network will be fitted on the outside of your property. A small hole will be drilled on the outside of your home to connect this cable to the powered wall mounted unit inside your home.  

A wall mounted ONT will be installed in your home and connected to your router. The ONT and router will need to be close to each other. Your router will also need to be placed near a power socket.  Once connected, the engineer will test the connection using one of your devices.  

Depending on your area, and underlying network build, we may utilize your existing Openreach fibre line and Optical Network Terminal (ONT). In these scenarios you will be notified in advance of a minimum 14 day lead time, that your service will be remotely activated and you will receive instruction on how to set up your eero Router(s) and other Fibrus equipment. 

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Equipment Supply and Delivery 

Depending on the type of order being placed, and the underlying network build in your area, your equipment will be supplied either:  

1. By our install partner on the day of installation – this applies to addresses in Fibrus Network Areas. 

1. By Royal Mail delivery up to 6 days ahead of your installation or activation date – this applies to addresses in Openreach Network areas. You will be notified in email communications if this method applies to you, along with additional instructions on whether an Openreach engineer will attend your property, or if you are required to “Self-Install” your Fibrus equipment. 

Depending on the type of order being placed, and the underlying network build in your area, your equipment will be supplied either:  

1. By our install partner on the day of installation – this applies to addresses in Fibrus Network Areas. 
2. By Royal Mail delivery up to 6 days ahead of your installation or activation date – this applies to addresses in Openreach Network areas. You will be notified in email communications if this method applies to you, along with additional instructions on whether an Openreach engineer will attend your property, or if you are required to “Self-Install” your Fibrus equipment. 

For addresses within Openreach Network areas, if your property already has an Openreach Optical Network Terminal (ONT) installed, we will utilize this for your Fibrus service. If this applies to you, email communications will be sent to you in the days following your order to confirm when your remote activation will take place.  

Ahead of your activation: 

Openreach will contact you to confirm their Optical Network Terminal (ONT) is working, plugged in and powered on for your Activation Date.  

You will receive Tracking and Delivery details from Royal Mail about your Fibrus equipment. Any changes to your delivery date or location must be arranged directly with Royal Mail at Track your Item | Royal Mail Group Ltd using the tracking reference number Royal Mail provide. 

On your activation date:  

Openreach will contact you confirming your service has been activated on behalf of Fibrus.  Complete the set-up of your Fibrus router(s) and any other applicable equipment, by following the detailed steps on how to connect the Installation Leaflet provided with equipment. 

For further support on setting up your equipment we have a helpful Installation Video available on – www.fibrus.com/eerosetup  

Once your service is activated, Fibrus will send an Activation email to confirm your service and Fibrus account are now live. 

✅ Keep your eero router on show. Avoid hiding it in a cupboard or on the floor, where the Wi-Fi signal will be obstructed. 

✅ Keep your eero router up high. Mount it high on the wall or on the top shelf to get a better signal. 

✅ Disconnect any devices that you aren’t using. 

❎ Avoid placing near walls. Think about the position of your eero router to reduce the number of walls slowing down your signal. If you can eliminate even one wall between your device and the router, you will drastically improve performance. 

❎ Avoid placing your eero router near a window. Your router broadcasts Wi-Fi in all directions and half of your signal will go outside, rather than inside your home. 

❎ Avoid placing your eero router behind your TV or near metal objects, as they can reflect and disperse the signal. 

❎ Avoid bending or tightly winding up cables, as this can damage the cables and impact your signal. 

If your house covers a large area, and/or depending on the make up or construction of your house, you may consider upgrading to a package with a Total Home Wi-Fi guarantee to improve signal range. 

Someone over the age of 18 will need to be present on the day of installation to agree the route of installation and the end location of the router. 

Your service will be live on the day of your installation. An engineer will ensure this before leaving your property by performing a speed test from one of your devices. They will also show you how to connect your router and where to find your password.  

Depending on your area, and underlying network build, we may utilize your existing Openreach fibre line and Optical Network Terminal (ONT). In these scenarios you will be notified in advance of a minimum 14 day lead time, that your service will be remotely activated and you will receive instruction on how to set up your eero Router(s) and other Fibrus equipment, and we will let you know when to do this. 

Standard installations are free. 

No, we do not remove equipment supplied by previous provider.  

Depending on your area, and underlying network build, we may utilize your existing Openreach fibre line and Optical Network Terminal (ONT). If your previous supplier’s equipment is connected to the ONT, you will need to unplug this to connect your Fibrus eero router to it.