Fibrus Talk (Digital Telephone)

What is Fibrus Talk and how much does it cost?

Fibrus Talk is a Voice over Internet Protocol (VoIP) phone system that allows you to make phone calls through your broadband internet connection instead of a regular landline or a mobile network. It offers the same core service that a regular phone does, e.g., the ability to make, receive and manage telephone calls. 

Fibrus Talk is £9.99* per month, which includes unlimited anytime calls to UK and Ireland fixed line and mobile numbers.  

We can also transfer your existing number to our service free of charge. Please contact our Customer Services team on 028 9099 3230 for more information. 

*Excluding VAT for business customers 

Can I keep my existing handset?

Most modern handsets will work with our Fibrus Talk (VoIP) phone service  When you order Fibrus Talk you will receive an Analogue Telephone Adapter (ATA).  This is a small black box with the word Grandstream on its front.

To connect your phone, follow these four steps: 

Once Internet access is available, connect the Grandstream ATA (Model: HT801). The following blue icons listed below indicate power, internet access and phone registration.

Connect the LAN / Internet interface to the LAN port of any eero (1GB port on both Pro6E and 6+).

Connect the power cable to a suitable power socket.

Connect the phone to the adapter phone port [large end], plug the other socket [small end] into the green port on the Grandstream ATA. 

Can I keep my existing telephone number?

If you wish to retain your current phone number from your previous provider, please make sure your phone line is active during the switching process and that the details provided to Fibrus match the details with your previous provider (same name, address, postcode). Number porting takes between 7 and 12 working days from when your broadband has been installed. 

Please do not cancel your previous provider’s service until we have confirmed your number has been transferred. You may be sent a Letter of Authority (LOA), which should be electronically returned and signed. This grants us permission to switch your telephone number to Fibrus. 

If you have a static IP and are using your own router, you will need to use a dedicated VoIP phone. We recommend a YEALINK W60P Cordless Phone. 

Why does my phone not ring when receiving calls?

There are four main reasons why this could happen: 

  • Check to ensure the volume for the ringtone is enabled and turned up. 
  • Ensure your handset is connected directly to the Fibrus router Tel1 port (leftmost grey port).
  • Ensure you are using the correct cable that came with the handset. 
  • This could be caused by the handset being designed for the old copper network, which was powered by the copper line. On modern VoIP systems, the handset must provide power to the ringer from its own power source. 

If you have tried all the above solutions and are still having issues, please contact our Customer Services team on 028 9099 3230 for support. 

Is the service compatible with an emergency alarm?

Our service is currently not compatible with alarm systems. 

Will my Fibrus Talk work if there is a power cut?

Fibrus Talk won’t work if there is a power cut. For VoIP to work there must be a working internet connection on the router. Therefore, in the event of a power cut, your phone line will not work, so if this happens, we recommend you use a mobile phone. 

Please note, Fibrus can also set up an emergency call divert in the event of a power cut. Contact our Customer Services team on 028 9099 3230 to arrange which number you would like your calls to be diverted to. 

Available Call Features

Voicemail service is added to our phone line as standard. To access your messages dial (*20). 

Withhold number is added to our phone line as standard. To withhold your number dial (*90) followed by the number you are calling. 

Call diverts: Please contact our Customer Services team on 028 9099 3230 to have this feature set up. 

How do I dial numbers?

  • Calling UK landlines: dial area code (028) + (contact number), e.g. (028) + (9099 3230). 
  • Calling UK mobiles numbers are as they appear, with no additional numbers required, e.g. 075 1234 5678. 
  • Calling abroad: e.g., to call Ireland from United Kingdom, dial: 00-353-area code– (land phone number), and for mobiles dial: 00-353– (9-digit mobile number). 

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