Your Broadband speed

Full Fibre speeds can be affected by a number of factors.

How you use your broadband

Broadband speed is shared with every device connected to your eero router. Streaming (for example watching live TV, YouTube, or Netflix) and online gaming use more of your bandwidth, so if anyone in your household is doing this, it could make your broadband slower for everyone else. If you have devices connected that you do not use, we recommend you disconnect them.

How your broadband is set up

Where your eero router is placed in your home can impact your broadband speed. See our tips below to improve the location of your hub.

Your home

If your home covers a large area, and/or depending on the make-up or constructions (e.g., the thickness of walls) of it, you may want to consider a Full Fibre 500 package, which includes our Total Home Wi-Fi Guarantee. Read our Total Home Wi-Fi section for full details and conditions.  

Household appliances

Cordless phones, baby monitors and microwaves can cause interference to Wi-Fi and could slow down your speed.

Your devices

The eero router uses the latest Wi-Fi 6 technology in its 6+ and Pro6E models. The type and specifications of your personal devices can determine download and upload speeds lower than the capability offered by Fibrus. Other factors that can influence speed include:

  1. The age of your device.
  2. If it is up to date with the latest software.
  3. The set-up of your device e.g., if a VPN has been installed on your device.
  4. Distance from router and channel being used (2.4, 5Ghz or 6 Ghz)

Tips to improve your Wi-Fi Signal

  • Keep your eero router on show. Avoid hiding it in a cupboard or on the floor, where the Wi-Fi signal will be obstructed.
  • Keep your eero router up high. Mount it high on the wall or on the top shelf to get a better signal.
  • Disconnect any devices that you aren't using.
  • Avoid placing near walls. Think about the position of your eero router to reduce the number of walls slowing down your signal. If you can eliminate even one wall between your device and the router, you will drastically improve performance.
  • Avoid placing your eero router near a window. Your router broadcasts Wi-Fi in all directions and half of your signal will go outside, rather than inside your home.
  • Avoid placing your eero router behind your TV or near metal objects, as they can reflect and disperse the signal.
  • Avoid bending or tightly winding up cables, as this can damage the cables and impact your signal.
  • If your house covers a large area, and/or depending on the make up or construction of your house, you may consider upgrading to a package with a Total Home Wi-Fi guarantee to improve signal range.

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