Frequently Asked Questions

What Speeds can I expect from this new service?

Fibrus provide a synchronous and unlimited service which a minimum delivery of 100Mbp download and 100Mbp upload. Our 1Gb service is 17x faster than the average download speed in Northern Ireland*.

*Ofcom Report (Dec 2019)

How will this affect my television and other current existing packages?

Fibrus Hyperfast Full Fibre Broadband will only enhance your current services. Our product complies with Net Neutrality rules and accepts all content and applications meaning that you can access all TV content, content and sites using various modes of communication equipment.

• Video On Demand
• Social Media
• Unrivalled Gaming
• Remote Working
• HD Video Calling
• Virtual Storage

Do I need to keep my existing telephone line?

No, as you will have fibre connected directly to your home you will no longer need a traditional telephone line. If you however use your telephone line for making and receiving calls, we can provide you with an excellent low-cost alternative using VOIP (voice over IP) Technology.

What is the cost of Fibrus VOIP & can I keep my existing telephone number?

Simple – its £10.00 per month which includes unlimited calls and we port your number to our service free of charge. In addition, you can use your existing phone so no need to buy a replacement.

When should I cancel my current service?

Once we have connected your premises to Fibrus we will advise you how to cancel your current services. Please do not cancel anything until you are advised.

I am still in contract?

We will not connect you to Fibrus until we have discussed terminating your current service. If you can, ask your current provider for a termination charge for your broadband, but please do not cancel anything until we advise you to do so.

Why do I need to provide my bank details?

As with any broadband, mobile and telephone provider we ask you for your DD details at point of sale. This is standard practice and allows us to completely set your details up on our system. We will not use those details until your service is provided and you are happy with the product.

Am I covered under The Direct Debit Guarantee ?

Yes you are fully covered under this scheme and the details are as follows.

This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Fibrus Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Fibrus Ltd Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Fibrus Ltd or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society. If you receive a refund you are not entitled to, you must pay it back when Fibrus Ltd asks you to. You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.

When can I expect my new service to be delivered?

When you are connectable to our new service we will let you know. When you a request to switch a normal installation time is approx. 2-4 weeks.

Who are Fibrus Ltd?

Fibrus is the exciting new company bringing Hyperfast Full Fibre Broadband to homes and businesses of Northern Ireland. Our Hyperfast Full Fibre Broadband means that you will no longer have to rely on the legacy of slow copper wires for your service. We are a Northern Irish company building a brand new network. All our staff are locally based so we can bring you excellent customer service and technical support when you need it.

What is Hyperfast Full Fibre Broadband?

It is a fibre connection going directly to your home or business and is not shared with other premises in the local area, known as FTTP or Fibre To The Premise.