We’re sorry for the impact caused to our customers following the recent storms.
Where appropriate and on a case by case basis, we’ll be offering compensation to affected customers equivalent to that set out in the Ofcom voluntary compensation scheme.
To make a claim for compensation, please complete the form below. We’ll review the claim and, if approved, will apply a credit to your account directly. This credit will show on your bill within the next 60 days, depending on your billing date.