Storm Éowyn Compensation Form
We know how important your broadband connection is, and we’re sorry for the disruption caused by Storm Éowyn.
Where eligible, we’ll be offering compensation on a case-by-case basis to affected customers.
To request compensation, simply fill out the form below. We’ll review your claim, and if approved, apply a credit directly to your account. This will appear on your bill within the next 60 days, depending on your billing date.
Important to Know:
- Compensation is available for service interruptions lasting more than 2 days.
- You can only submit a claim after your service has been fully restored.
- Compensation needs to be claimed within 30 days of service being restored.
What Happens Next?
- You’ll receive an email confirming we’ve received your claim. Once we’ve reviewed it, we’ll send another email to let you know the outcome.