Network Maintenance Manager

JOB TITLE: Network Maintenance Manager

JOB LOCATION: Field and office/home based

TERMS: Permanent

THE JOB

The Network Maintenance Manager is accountable for the end-to-end performance, resilience, and compliance of the live fibre network. This role owns reactive and planned maintenance delivery, emergency response, contractor performance, commercial control, and stakeholder coordination to ensure service continuity, SLA compliance, and cost recovery.

This is a hands-on leadership role, not a desk job. You are expected to control incidents, make decisions under pressure, and hold suppliers to account.

WHAT WILL YOU BE DOING?

• Own the field delivery of reactive, planned, and preventative maintenance across the fibre network.
• Ensure 24/7 incident response capability, including out-of-hours escalation point of contact and major incident management.
• Site management of all MSOs during working hours & escalatory POC ability outside of working hours
• Management of all CSOs during working hours & escalatory POC ability outside of working hours
• Ability to mobilise to GB as required
• Minimise customer impact through effective fault triage, prioritisation, and restoration planning.
• Maintain network availability in line with contractual SLAs and regulatory obligations.
• Lead the response to third-party damage, environmental incidents, and infrastructure failures.
• Working alongside the Repair Service Unit (RSU) for incident coordination, root cause analysis, and corrective actions.
• Ensure contractor populates damage reports, providing evidence capture and support commercial team in cost recovery.
• Working alongside the Repair Service Unit (RSU) for repeat-fault analysis and implement permanent corrective measures.
• Manage approved maintenance contractors against safety, quality, programme, and commercial KPIs.
• Ensure contractor compliance with RAMS, NRSWA, permits, wayleaves, and network standards.
• Drive performance improvement through audits, reviews, and corrective action plans.
• Support continuous improvement of maintenance suppliers.
• Aid in the delivery of planned and preventative maintenance programmes.
• Ensure accurate network records are maintained following maintenance activities.
• Act as the primary interface with:
  • ISPs and internal service teams
  • Openreach (PIA matters)
  • Local authorities, utilities, and private developers
• Provide clear, timely communication during incidents and planned works.
• Deliver against operational budgets and maintenance cost controls.
• Track and report on KPIs including SLA compliance, MTTR, repeat faults, contractor performance, and costs.
• Ensure maintenance activities comply with H&S, regulatory, and company governance requirements.
• Support audits, investigations, and continuous improvement initiatives.
• Contribute to the evolution of the maintenance operating model as the network scales.
• Complete site audit for health & safety, quality and compliance.

WHAT WILL YOU BRING?

Essential:

• Proven experience managing live telecoms or utility networks.
• Strong understanding of fibre network architecture and maintenance principles.
• Demonstrable experience managing contractors and third-party suppliers.
• Experience handling network incidents, outages, and damage recovery.
• Strong stakeholder management and decision-making under pressure.
• Knowledge of Openreach PIA processes and governance.
• Willingness to work flexibly, including on-call escalation when required.
• Background in NRSWA, wayleaves, permits, and statutory coordination.
• Experience operating within strict SLAs and regulated environments.
• Experience with GIS platforms (ESRI, QGIS, etc.).

Desirable:

• Understanding of fibre splicing, testing, and optical performance.

At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus and Viberoptix (our partner organisation) belong to the Infracapital group of companies and operate as Fibrus Networks Ltd, Fibrus Networks GB Ltd and Viberoptix Ltd.  We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information. 

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus