Fibrus People Spotlight: Ali Gammell, September 2025 Q&A

• Name:

Ali Gammell

• Job Title:

Customer Service Training Lead

• Where are you from?

I’m originally from Belfast but I lived in England for eight years and in Spain for seven years.

• When did you join Fibrus?

I joined Fibrus in April 2023.

• When are you at your happiest?

My happiest moments are spent at home with my husband and two daughters, Sofia and Isabella. After a busy day, there’s nothing I love more than unwinding with them, chatting about our day while cooking dinner.

• What made you smile recently?

Many things, every day! However, recently my cousin got engaged and seeing all my family at the engagement party was fantastic!

• What does your typical day at Fibrus look like?

My time is usually split between delivering training for both Customer Service and Field Sales teams. I really enjoy reconnecting with colleagues I’ve previously trained to see how they’ve grown within their roles.

• Best advice you were given and who was it from?

My P7 teacher told me, “Mistakes are lessons, not failures” – I think this is important for everyone to remember.

• What’s the top destination on your must-visit list?

Japan is at the top of my travel list. I really hope to visit one day! I’m fascinated by its culture – everything from the peaceful temples to the energy of Tokyo. I love how Japan blends old traditions with modern life, and of course, I can’t wait to try the food!

• What led you to this career?

I began my teaching career over 25 years ago, working both internationally and in the UK. About six years ago, I transitioned from traditional teaching into corporate training. At my core, I’m an educator, and there’s nothing more rewarding than witnessing that “light bulb” moment when a trainee truly grasps a concept or process.

• What is your go to productivity trick?

I like to sort my tasks and clear the quick ones first so I can feel productive and get through more.