Senior Installs Controller

JOB TITLE: Sr. Installs Controller

JOB LOCATION: Belfast

TERMS: Permanent

THE JOB

Hyperfast are seeking an experienced Senior Controller to oversee the activities associated with our Installations. This is a busy and diverse office-based role, supporting the Workflow manager and the contract partners to ensure all installations are completed effectively and timely for our customers.

WHAT WILL YOU BE DOING? ​

• Escalation point for non-fluid workstacks and additional works
• Ensuring compliance to SLAs by contractors and other departments (contractor pre-siting and cancelling of future appointments for non-fluid)
• Reporting on contractor performance with remedial actions for any gaps
• Checking capacity for ISTs and prioritising accordingly
• Daily updates on Install queues with escalations to CPs
• Escalations for Installs or Build Issues from and to contract partners
• Work with the contract team and partners to ensure workflow demands are matched to deliver effective customer connections according to SLA. Inclusive of poling and civils.
• Coordinate with various departments and perform all Installs workflow activities across functions internally.
• Monitoring, reporting and escalating issues within the control operation, with risk mitigation and recovery plans in place in order to minimise any affects to customer service.
• Focus on cost control within Installs model to ensure allocation is aligned to CPP.
• Monitoring of new users and contacts on Field services

WHAT WILL YOU BRING?

• Demonstrable skills in Workflow and allocation
• Able to prioritise workloads across a team within KPIs/SLAs
• A strong analyst with Installs experience
• IT literate including MS Excel, Powerpoint and the ability to analyse and report on data
• Strong communication skills, able to liaise with internal colleagues, external stakeholders and customers
• Telecoms or construction experience is ideal but not essential

HOW TO APPLY

At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information. 

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus