Network Status
Storm Outage Updates
Storm Éowyn has caused significant damage and disruption across Northern Ireland, and we know some customers are still without a broadband connection, either due to ongoing power outages or damage to our fibre network.
Our engineers are working hard to assess the damage and get you back online as quickly and safely as possible. Keeping our teams safe whilst reconnecting our customers remains our top priority at this time.
With the scale of the damage, we’re not able to confirm exact timelines just yet, but we want to assure you that we’re doing everything we can to get things back to normal. In the meantime, we’ve added a FAQs section below with answers to common questions and troubleshooting tips for your router. If you’re still having issues, you can report a fault using the form below or get in touch with our Customer Service team for further help.
Thank you for your support – we really appreciate your patience as we work through this together!
FAQs
Does Fibrus have a timeframe around the current outage?
Due to the level of damage and disruption across many networks and services in Northern Ireland, we’re unable to provide an exact date for when service will be restored in many cases. Our teams are working hard to locate and fix the damage, ensure everything’s safe, and get things back up and running as quickly as possible.
What should I do if I don’t have power and can’t check for a Fibre issue?
If you currently have no power to your property, please contact your electricity provider first to report your power outage.
Once power is restored:
- Reboot your router if your connection isn’t restored automatically.
- Follow the additional troubleshooting steps at fibrus.com/help if you still have no connection after rebooting your router.
- If the router lights remain inactive, report your fault using our online fault report form or call our Customer Service team on 02890 993230.
We’re here to help once your power is restored!
My power has come back on, but my broadband hasn’t – what should I do?
If your power has been restored but your broadband connection is still down, please restart your router and make sure it’s plugged in and turned on.
For customers using the Nokia router, tips on how to fix your broadband connection can be found on the Help Page.
For customers with the Amazon eero router, troubleshooting steps can be found here, or on the eero Mobile App.
If your broadband is still down after trying these troubleshooting steps, please report your outage by clicking the button above.
What should I do if I can see damaged cables or pole damage?
If you come across damaged or fallen overhead poles and cables, please keep your distance and never approach the area. Always assume all cables you see are live, and report the issue to your provider.
Please continue to take care, stay safe, and follow advice from official channels. If you’ve already reported the damage, our teams will be working as quickly as possible to repair it.
I can’t submit the form due to connection issues - what should I do?
Please call our team directly on 02890 993230 if you’re unable to report the fault online – we want to help.
Our engineers are working around the clock to restore service, and we’ll do everything we can to prioritise. Thank you for your patience during this time.
What should I do if I am a vulnerable customer?
To find out more on the support we offer for vulnerable customers click here. Before contacting customer service about your accessibility needs, please ensure you are the account holder or an already nominated user.
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