Social Tariff – Customer FAQs

Q. What are social tariffs?

A. Amid rising living costs, Fibrus are happy to offer social tariffs to help customers on low incomes. Social tariffs are cheaper broadband packages for people claiming Universal Credit, Pension Credit and some other benefits. The Fibrus Social Tariff is Full Fibre Essential. It is delivered in the same way as other broadband packages, at a lower price.

Q. Who is eligible for this package?

A. Full Fibre Essential is available to those who are in receipt of certain social benefit payments. The eligible benefits include:

  • Income-based Employment Support Allowance (I-ESA)
  • Income-based Jobseeker’s Allowance (I-JSA)
  • Income Support (IS)
  • Pension Credit (PC)
  • Universal Credit (UC)

Q. How long is the contract?

A. Full Fibre Essential has a 12-month term.

Q. What if I need to cancel my Full Fibre Essential contract?

A. Fibrus will not charge early termination fees if a customer needs to terminate their Full Fibre Essential service during the 12-month contract.

Q. Do I need to do checks again after the 12 months, to renew on the same plan?

A. After 12 months you will default to the out of contract price. Fibrus will notify you in advance of your contract term ending. Fibrus will re-confirm your eligibility when you are renewing your contract with us.

Q. Who determines eligibility of this package?

A. Eligibility is determined by the U.K. Department of Work and Pensions, who define what benefits confer eligibility. The eligibility is currently based on the following benefits.

  • Income-based Employment Support Allowance (I-ESA)
  • Income-based Jobseeker’s Allowance (I-JSA)
  • Income Support (IS)
  • Pension Credit (PC)
  • Universal Credit (UC)

If you have any question on your eligibility, please contact the U.K. Department of Work and Pensions.

Q. Do Fibrus have access to details on my benefits status?

A. No – Fibrus will not receive any data about the type of benefit support you are receiving, only confirmation from the Department for Work & Pensions on whether you are eligible for our social tariff.

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