Order Administrator

Belfast - Dargan

Permanent

37.5

The Job

JOB TITLE: Order Administrator JOB LOCATION: Belfast TERMS: Permanent     THE JOB As an Order Administrator you will facilitate the smooth process of raising customer orders and monitoring them through to installation. Sitting within our Service Delivery department you will be responsible for giving an excellent customer experience while ensuring all orders are managed correctly.   WHAT WILL YOU BE DOING?
  • Ensuring that orders are raised accurately and in accordance to exact guidelines
  • Proactively calling customers to confirm and update with details of their orders.
  • Monitoring orders through to install with intervention and action where needed. Keeping comprehensive records.
  • Managing the CRM system effectively, ensuring all relevant customer information is entered onto the system.
  • Accurately recording/logging interaction with customers and updating account information
  • Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators.
  WHAT WILL YOU BRING?
  • Experience working with Openreach either directly or indirectly
  • Significant experience in a customer facing role with great communication skills
  • Proficient in MS office tools such as excel
  • Previous experience working with CRM systems would be beneficial
  • The ability to work autonomously and manage your own workload
  • Working knowledge of GDPR and the ability to manage confidential information
  • Previous experience in order administration, customer service, or related field within the telecoms industry is highly desirable
  • Strong organisational skills with excellent attention to detail
  • The ability to identify process improvements to streamline workflows
  IS FIBRUS FOR ME? At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.   We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.   As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus family, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  #Fibrus   At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus and Viberoptix (our partner organisation) belong to the Infracapital group of companies and operate as Fibrus Networks Ltd, Fibrus Networks GB Ltd and Viberoptix Ltd.  We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email [email protected] if you do not wish us to retain your information or do not wish for us to share your information. 

Is Fibrus for me?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best.

Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.

We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

How to apply

To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

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