Installation booking & rescheduling an appointment
When you are placing your order, we will gather as much information as we can to pass to our specialist planning team, who will refine the plans and organise for the work to go ahead. If the work is more complex due to distance to the road or accessibility issues, it is likely a surveyor will visit your property to survey the surrounding equipment and agree a solution and route with you.
However, we will let you know if any checks are required as part of your order and will take care of any arrangements that need to be made. Once these checks have been completed, we will get in touch to confirm your installation date.
If there is likely to be any delays, we will always keep you informed and aim to get you set you up as quickly as we can. If you need to reschedule your appointment, please contact our customer service team on 028 90993230 and we can help find a more suitable time slot.