Why does my phone not ring when receiving calls?

There are four main reasons why this could happen

  1. Check to ensure the volume for the ringtone is enabled and turned up
  2. Ensure your handset is connected directly to the Fibrus router Tel1 port (leftmost grey port).
  3. Ensure you are using the correct cable that came with the handset
  4. This could be caused by the handset being designed for the old copper network, which was powered by the copper line. On modern VoIP systems, the handset must provide power to the ringer from its own power source

If you have tried all the above solutions and are still having issues, please contact our customer service team on 028 90993230 for support. 

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